Resume

Resume of Flyn L. Penoyer

Our Objective

We work with sales and executive management to increase sales productivity and produce measurable increases in sales revenues. Our focus is on the sales process and associated related skills.

Skills and Abilities

• Leadership Skills

• Training Delivery

• Professional Courseware Development

• Communications Skills

• Sales Process and presentation Development

• Marketing

• Setup, Development, and Implementation of an Inside Sales Group

Published Works

Selling Power Live, Skills Workshop: Territory Management, July 1999

Sales Leadership for Peak Performance (3-day public seminar), Course Developer & Instructor, AMA Seminar, 1998

Time & Territory Management for Sales People (2-day public seminar), Course Developer & Instructor, AMA Seminar, 1998

Telephone Selling Techniques That Close the Sales (2-day public seminar –rewrite), Course Developer & Instructor, AMA Seminar, 1998

Teleselling Techniques That Close the Sale, AMACOM Books, April 1997

High-Performance TSR Training, Telemarketing & Call Center Solutions Magazine, February, 1997 Issue, Page 70.

The Sales Trainer (Column) This column is published in the Circuit News contains reprints of material from The Sales Productivity Review and from my Clone King Sales Tip column (below).

Clone King Sales Tip (Column), 1992-93. This column was published daily in the Clone News (published by Distribution Plus). The newsletter contained simple management and sales tips to help improve skills.

Telephone Selling & Management Tips Vol. 1 & 2 (Reports) These reports are compilations of the tips from the Clone King column (above). Each report contains 50 sales and management tips. Copyright 1992 Flyn L. Penoyer, ISBN 1-882167-00-7, 1-882167-03-3.

Bay Area Advertising News — During 1986 I wrote a series of nine articles on telemarketing for this paper. These articles were designed to give the readership a basic education in telemarketing and its uses.

Management Experience

• Penoyer Communications, Sales and telemarketing management consultant (Over 22 years)

• American Management Association, Author, Seminar Leader & Course Developer

• Kelly Computer Systems, Director of Sales

• Logitech, Retail Inside Sales Manger

• Memorex Corporation, Telemarketing Manager

• Dysan Corporation, Inside Sales Manager

• Consumer Sales and Sales Management, 7 years.

Some of My Clients

Juniper Networks, Guva Technologies, Globix, Holontech, Telogy, Verity, Netcom, Ornetix, Wyle Labs, Mercury Interactive, Versant, Crystal Graphics, Brio Technology, Alantec, Internex, Synopsys

BA Economics, San Jose State University, 1973

Seminars (Attended) (Flyn Penoyer)

• Accelerated Learning Techniques, Accelerated Learning Inc., (3 days)

• Professional Selling Skills (Level 2, Not PSS.), American Management Association, (4 days)

• Advanced Training the Trainer, American Management Association, (3 days)

• Training the Trainer, American Management Association, (3 days)

• Time & Territory Management for Sales People, American Management Association, (2 days)

• Fundamentals of Sales Management for Newly Appointed Sales Managers, American Management Association, (3 days)

• Telephone Selling Skills that Close Sales, American Management Association (2 days)

• Telemarketing, Golden Gate College (2 days)

• Face-to-Face Selling Skills, Forum, (3 days)

• Tele-Techniques for Profit, AT&T (2 days)